Questions to Floxxo order


I received my order confirmation email, but my details are incorrect or have changed. What should I do?

If you click on "Confirm my order" in the email, you will be taken to a confirmation screen on your account page. From there you can update your shipping address or payment method.

Shipping address: You cannot change your shipping address for existing orders that are being prepared for shipping. If you change your shipping address after confirming your order, please contact the Floxxo support for assistance.

Payment method: Make sure your card hasn't expired. If your bank requires 3D verification, you will be redirected to verify your payment by receiving a PIN code via SMS.

My order is ready, but I'm not. What should I do?

If you missed your order confirmation email or are not ready to proceed with ordering your Floxxo in the next 7 days, your order will be cancelled.

When you are ready to resume your interest in Floxxo, please log into your account and place a new order. You will then receive a new confirmation email with a new 7-day period.


How do I reset or edit my account password or email address?

If you have forgotten your Floxxo account password and want to reset it or are having trouble logging in, please go to and click on the "Forgot your password?" link to recover your account. You can reset your password using your email address or an alternate email address.

If you did not receive a confirmation e-mail after placing your order or otherwise cannot find any e-mails from Floxxo, you may have entered your e-mail address incorrectly when registering. Try account recovery "over the phone" to update your password and email address.

Why did I receive a "Payment Failed" email?

You will receive a "Payment Failed" email each time a payment cannot be processed successfully.

Make sure your payment information is correct, your billing address is updated, and you have sufficient funds in your account. If the payment issue is still not resolved, please contact your financial institution.

Why is my order status showing as "Preparing to Ship"?

If your order is in the status "preparing to ship", this means that we have received your order and are preparing it for packing and shipping. You can check when your order is expected to ship by logging into your Floxxo account and selecting the order.

As soon as your order ships, you will receive an email with a tracking number and the status will change to "Shipped". You can then check the delivery status via the parcel service provider's website.

How can I change my delivery address?

You can change your shipping address on your account page. Please note that you cannot update your shipping address for existing orders that have the status "Preparing to ship".

If you wish to change an order in transit, please check your tracking information and contact the correct carrier.

When will I receive my Floxxo?

On your account page you will receive an up-to-date estimate of when you can expect your order to be delivered. When your order is ready to ship, you will receive an email from the Floxxo team. Then you have 7 days to place your order, otherwise it will be automatically cancelled and fully refunded.


How can I set up my Floxxo?
  1. Mount your Floxxo on the toilet ceramic.
  2. Scan the QR code with your mobile phone. The QR code is located on the back of your toilet seat. Our mobile app will now be called up automatically.
  3. Start the mobile app and enter your details as prompted.
  4. Finished!


My refund was processed for an inactive credit card. What can I do?

If the account to which the credit card was linked is still active, the refund can be successfully processed. This also applies to cards reported as lost or stolen.

My bank account has been cancelled or closed. How can I get my refund?

For a refund to a different bank account, contact the bank of the closed account to receive an official letter confirming the account closure.

For the letter to be considered, make sure the letter includes the following. If information is missing, verification will be denied or delayed.

The letter must be printed on bank letterhead, provided with customer information, signed, and stamped.

The letter must include the following: a) Account has been closed b) Refund has been refused.

If you are unable to provide a letter, contact the support team for further assistance. Be prepared to provide the details of the new account (bank name, account number, and sort code).

Note: The process for verifying a refund without an official letter from the bank takes 3 to 4 weeks.

What is the right of return?

You can return an undamaged Floxxo and all accessories within 30 days of receipt for a full refund for any reason. After clicking the "Cancel Service" button, check the "I want to return my Floxxo" box on the account page and click Confirm to initiate the return.

Your refund will be processed once we have received the undamaged Floxxo. Once the refund has been processed, it can take up to 10 days for your bank to receive it.

How do I return my Floxxo?

Once the Floxxo has been cancelled in your account, return shipping labels will be provided and sent to the email address listed in your account. Then follow the steps below:

  • Pack the smart toilet seat.
  • Print out the shipping labels for the return and stick them on the packaging.
  • Hand the package over to the courier service indicated on the shipping label.

Your refund will be processed as soon as we have received the undamaged Floxxo. Once the refund has been processed, it can take up to 10 days for your bank to receive it.


  • Health and Fit GmbH i.G.

  • Jakob-Haringer-Str. 1

  • 5020 Salzburg


Get your smart toilettseat now and preorder!